Delivery & Payment

Delivery & Payment

Note: Please Note that our shipping policies have changed and now all shipping charges are automatically calculated as per your pin code of the delivery location.

We have divided our shipping location pincode wise into five areas as per logistics arrangements

  1. Tier-I (Rest Of India)
  2. Tier-II (Ambernath-Badlapur, Karjat, Vasai, Virar & Ulhasnagar, Rest Of India)
  3. Tier-III (Rest Of India)
  4. Tier-NE (North East)
  5. Local (Mumbai, Navi Mumbai, Thane)
  1. Shipping is free for orders  on & above Rs.599 (For Mumbai, Navi Mumbai & Thane).
  2. Shipping charges depend upon the weight of your order and the same is applicable for tier 1, tier 2 and tier 3 cities.
  3. Mumbai, Thane, Navi Mumbai-Orders placed between Tue-Sat are delivered to the customer on the next day and orders placed on Sun & Mon are sent for delivery on Tuesday.
  4. For Rest of India-All orders handling time is 24 hrs from the day of order. And shipping time is 48 hrs.
  5. Shipping is done through our organic garden delivery services for Mumbai, Navi Mumbai & Thane and through our shipping partner FedEx Delivery Services for rest of India.
  6. For Customers outside Mumbai/Navi Mumbai & thane, depending on the customer’s shipping address; the consignment will be delivered within 2 to 7 days from the date of registering the order. (Considering Groceries and Others are dry items and has a shelf life of 6 months to 1 year)
  7. For Customers from Mumbai/Navi Mumbai & thane, the order shall be delivered within 1-2 days (Considering Fruits & Vegetables have a high perishability and has a shelf life of 3-6 days)
  8. We deliver across India to all major cities, please select your location before proceeding.
  9. Any applicable Octroi/Entry Tax will be borne by the customer
  10. We do not accept International orders currently.
  11. Delivery of orders in Vasai and Virar occur only on Sundays irrespective of the date of placement.  

Payments Policy:

Payment can be done via

  1. Credit Cards,
  2. Debit Cards and
  3. Net Banking.
  1. We accept COD (Cash on Delivery), Card on Delivery and SODEXO only for Mumbai, Thane and Navi Mumbai & some part of nearby areas.
  2. Our payment system online is totally safe and hack proof.
  3. None of the card details are shared with any third party.
  4. We don’t charge any additional transaction fee on card payments.
  5. No EMI facility is available.

Credit Card/Debit Card Details

The Credit Card/Debit Card details provided to The Organic Gardens Pvt Ltd. by the customer will not be shared with any third party. In case of fraudulent matters, the company holds the right to share the details with the concerned body for verification. The customer shall not under any circumstance use a credit/debit card that is not lawfully owned by him. The customer is hence requested to provide only valid and accurate card details.

Fraudulent Transactions

If any fraud transactions are carried by any of the customers on the website, The Organic Gardens Pvt Ltd. reserves the right to recover all the losses and expenses incurred like lawyer fees, collection charges, etc from the concerned party. The company also holds the right to take legal action against such person.


Offers & Discounts:

Discounts/Coupon/Voucher Codes

As a privilege, we provide coupon codes to our customers at regular intervals. Here are a few things to keep in mind while enjoying the benefits of coupon codes:

  1. Coupon codes cannot be clubbed with any other on-going offers in the store or on the website
  2. Coupon codes will be valid only till the date mentioned in the email
  3. One coupon code can be used only once.
  4. Coupon codes cannot be used by only one customer i.e., the same code will not be valid to your family or friends
  5. The Organic Gardens Pvt. Ltd can change the terms and conditions related to any available coupon codes on the website without any prior intimation
  6. Shipping rules will be applicable to every product purchased using coupon codes

Cash Back

  1. The amount of cashback offer/s will be sent to the customer in form of voucher/coupon via email.
  2. The cashback amount can be redeemed only till the validity period mentioned on the voucher/coupon.
  3. The terms and conditions of the cash back policy can be changed any time by Organic Gardens Pvt Ltd without prior intimation

Cash Back offers will not be applicable on cancelled orders.

Payment Method
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